The company was going through a wide range of problems from streamlining its business process to having a secure framework for hosting and transmitting the data. These business processes involved Hire to Termination process, Benefits enrollment process, Performance Evaluation process, Succession Planning, and Payroll processes. Most of the processes developed were cumbersome, hard to maintain, and took up an enormous amount of time to resolve should there be a breakdown.

Implementing the state-of-the-art Oracle Cloud solution ensured that the business process was more streamlined and aligned with what the organization needed. The productivity of the staff increased 5-fold by eliminating obsolete processes and customizations, which were negatively impacting the department’s overall efficiency. The Benefits and Payroll process was much more refined, enabling the employees the option of Self-Service, which means fewer calls to the service centers.

The Performance Evaluation process moved from a paper and manual process to a system driven and online process where reviews were initiated, conducted, and stored systematically and through an online channel. It increased the overall transparency and ease with which the company conducted its business, boosting employee confidence and morale.